FAQ
Q: How does VoIP (Voice over Internet Protocol)
work? What makes it different from traditional phone
service?
A: Traditionally, a phone conversation is converted
into electronic signals that traverse an elaborate
network of switches, in a dedicated circuit that
lasts the duration of a call. In Voice over Internet
Protocol, a conversation is converted to packets
of data that travel over the Internet or private
networks, just like e-mails or Web pages, though
voice packets get priority status. The packets get
reassembled and converted to sound on the other
end of the call.
Q: What kind of equipment do I need?
A: A broadband Internet connection. You can use
a regular phone, as long as you connect it to an
adaptor. WidespreadAccess provides these adaptors
free with VoiceAccess plans. WidespreadAccess’s adaptors can
link to an entire home's wiring so adaptors aren't
required at each extension. However, companies such
as Cisco now make VoIP phones that don't require
adaptors. Phones such as these are provided with
NuvioCentrex business plans. The adaptor or new
VoIP phone connects to a broadband modem.
Q: What are the advantages of VoIP?
A: It makes long-distance calls less expensive by
removing some of the access charges required for
use of the public telephone network. A user's physical
location also becomes irrelevant; VoiceAccess lets
people choose their area code and possess multiple
area codes in different cities that all ring to
the same phone. VoIP also enables VoiceAccess ’s
advanced features -- like checking voice mail from
a Web page or programming call-forwarding through
a web tool.
Q: What are the disadvantages?
A: VoIP services do not work in blackouts or connect
seamlessly to the nearest 911 dispatch centers.
Also, in some cases, DSL subscribers can't use it
as a primary phone line because they would lose
the DSL if they cut off traditional local phone
service. Most importantly, VoIP services are only
as reliable as the customer’s broadband connection.
A poor quality connection can lead to voice quality
issues. Luckily high quality broadband is getting
easier and easier to find these days.
